Shipping policy
Shipping Policy
At Naanke, we want your meals to reach you as quickly and as intact as possible. Please read this before placing your order.
Where we ship
We deliver worldwide. Wherever you are, we can get Naanke to you — the only thing that changes is how the order is placed.
Ordering to an address in India — order straight from this website and we will ship it to you.
Ordering to an address anywhere else — we handle these personally rather than through the website, so we can choose the right route for your country and confirm the freight before you commit. Message us on WhatsApp or call +91 77384 02357 with what you would like, and we will confirm the price, the shipping and the timeline before you pay anything.
Shipping charges within India
Shipping is calculated on your order value and your delivery state, and is shown at checkout before you pay.
- Maharashtra — ₹49, and free from ₹1,199.
- Rest of India — ₹249 under ₹749, ₹99 from ₹749, and free from ₹1,499.
- Jammu & Kashmir, Ladakh and the North East — ₹149, and free from ₹1,799.
For international orders we quote shipping individually, based on your country and the size of your order.
Order processing & dispatch
We dispatch every order within 24 hours of order confirmation, excluding Sundays and public holidays. Orders placed on a Sunday or public holiday are dispatched the next working day.
Delivery timeline
Once dispatched, orders within India are typically delivered in:
- Mumbai — 1 working day
- Rest of Maharashtra — 2 working days
- Other metro cities — 3 to 5 working days
- Rest of India — 5 to 8 working days
Remote and non-metro pincodes may occasionally take a little longer. International timelines are confirmed with you at the time of order.
Need it sooner?
Express delivery (24–48 hours) is available at checkout for ₹599 in most of India. Where it isn't offered for your pincode, message us on WhatsApp or call +91 77384 02357 before you order and we will tell you what can be arranged and what it would come to, so you can decide.
Delivery is handled by our courier partners
We ship through third-party courier partners. While we dispatch your order within 24 hours, the actual delivery timeline is managed by the courier partner and is outside our direct control. The windows above are shared in good faith based on standard courier timelines — they are an estimate, not a guarantee.
Couriers can face delays due to weather, operational issues, regional disruptions, festival-season load or other factors beyond our control. If your order is running late, we will coordinate with the courier partner and push for the fastest possible delivery.
Late delivery
Because delivery timelines rest with our courier partners, we do not offer refunds or cancellations on account of late delivery once an order has been dispatched. Our commitment is to dispatch within 24 hours and to follow up with the courier on your behalf. Shipments confirmed lost in transit, or returned undelivered, are handled separately under our Refund Policy.
One address per order
Each order can be shipped to a single delivery address. If you need meals sent to more than one address, please place a separate order for each.
Courier details
Once your order is dispatched, we will share the courier name and your consignment number by email and SMS, so you can follow your parcel directly with the courier.
Need help?
For any shipping-related query, message us on WhatsApp or call +91 77384 02357, or write to hello@naankefoods.com. Please keep your Order ID handy.